If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, take physical possession of the goods. Where an order is delivered in several shipments, the period runs from receipt of the last item.

How to withdraw
Inform us of your decision by a clear statement — email is easiest. Write to contact@elanic.gallery, or by post to Carrer de Casteras 9, 08028 Barcelona, Spain.

You may use the model withdrawal form at the end of this policy, but you are not obliged to.

To meet the deadline, it is sufficient that you send your communication before the 14-day period expires.

Returning the goods
Send the goods back to us without undue delay and in any event within 14 days of telling us you are withdrawing. The deadline is met if you dispatch the goods before that period expires.
Please contact us before sending anything, so we can give you the correct return address and the paperwork needed for customs. Items sent back without contacting us first may be delayed or refused by customs.

Return address:
Elanic Gallery
David Kipiani 4/1, 79
Tbilisi, 0109 Georgia

Costs
You bear the direct cost of returning the goods. We recommend a tracked service, as we cannot process a return we do not receive.

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning — in other words, you may try a piece on as you would in a shop, but not wear it out.

Refund
We will reimburse all payments received from you, including the standard delivery cost of the original order, without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw.

If you chose a more expensive delivery method than our standard option, we will refund only the cost of the standard option.

We will use the same means of payment you used for the original transaction, unless you expressly agree otherwise. You will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent them, whichever is earlier.

Exceptions
The right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalised — bespoke commissions, custom sizing beyond our standard range, and engraved pieces. Where an item falls into this category, we tell you clearly before you order.
• Earrings and other pierced-ear jewellery, which are supplied sealed for reasons of hygiene and health protection, once the seal has been opened after delivery.

We do not operate a general returns policy beyond the statutory rights described above. If you are not a consumer resident in the European Union, we are unable to accept returns for change of mind.

This does not affect your rights if an item arrives faulty, damaged or incorrect — see the next section.

Please inspect your order on arrival and contact us as soon as possible if an item is defective, damaged in transit, or if you have received the wrong product. Photographs help us resolve things quickly.

If you are a consumer in the European Union, you benefit from a statutory guarantee of conformity of three years from delivery. If an item does not conform to the contract, you are entitled to have it repaired or replaced, and if that is impossible or disproportionate, to a price reduction or to terminate the contract and receive a refund.

Where an item is faulty, we bear the cost of return shipping.

Normal wear, tarnishing of silver over time, and the small variations inherent in handmade work are not defects. We are happy to advise on care and cleaning, and we offer repairs — please write to us.

Where you are entitled to return an item, the fastest way to get the piece you want is to return the item you have and place a separate order for the replacement. Once we receive and inspect your return, we will refund the original purchase.

If a piece does not fit, please write to us before returning it — resizing is often possible and is usually quicker and cheaper for you than a return.

We will notify you once we have received and inspected your return, and confirm whether the refund has been approved.

Approved refunds are issued to the original payment method. Once we issue the refund, it may take a further few working days for your bank or card issuer to post it to your account.

If more than 15 working days have passed since we confirmed your refund and you have not received it, please contact us at contact@elanic.gallery.

Where import VAT and duty were included in your order price, they are refunded together with the price of the goods when you exercise your right of withdrawal or return a faulty item. For destinations where import charges are not included in the price, these are paid by you to your national authorities and are not paid to us. In many countries they can be reclaimed directly from customs when the goods are re-exported — keep your delivery paperwork and contact your local customs office.

To: Evgeniia Efimova, Carrer de Casteras 9, 08028 Barcelona, Spain — contact@elanic.gallery

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Goods ordered: ______________________________________________
Order number: ______________________________________________
Ordered on / received on: ____________________________________
Name of consumer(s): ________________________________________
Address of consumer(s): ______________________________________
Signature of consumer(s) (only if this form is submitted on paper): ______________________
Date: ______________________