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Delivery
Every piece is made to order in our workshop in Tbilisi, Georgia.
Production takes 10–14 days. Shipping time is added on top of that.
Shipping times depend on customs processing in your country and are outside our control. We send you a tracking number as soon as your parcel is dispatched.
Shipping cost
Art objects and high-value pieces
Art objects and any order over 1000€ are sent by insured express courier rather than standard post. This is included in the price. Delivery takes 3–7 days once the piece is finished.
Delivery in Georgia
If you are in Tbilisi or Batumi, choose pickup at checkout.
If something goes wrong
If your parcel does not arrive within the times above, write to us at order@elanic.gallery with your order number and we will trace it. If a parcel is confirmed lost in transit, we will remake the piece or refund you in full.
Risk passes to you on delivery — until the parcel is in your hands, it is our problem, not yours.
Production takes 10–14 days. Shipping time is added on top of that.
Shipping times depend on customs processing in your country and are outside our control. We send you a tracking number as soon as your parcel is dispatched.
Shipping cost
- Standard shipping with Boxette Ltd. — 13€ for orders under 160€
- Free standard shipping on orders over 160€
- DHL courier service — available on request, and included on all art objects
Art objects and high-value pieces
Art objects and any order over 1000€ are sent by insured express courier rather than standard post. This is included in the price. Delivery takes 3–7 days once the piece is finished.
Delivery in Georgia
If you are in Tbilisi or Batumi, choose pickup at checkout.
If something goes wrong
If your parcel does not arrive within the times above, write to us at order@elanic.gallery with your order number and we will trace it. If a parcel is confirmed lost in transit, we will remake the piece or refund you in full.
Risk passes to you on delivery — until the parcel is in your hands, it is our problem, not yours.
payment
We accept credit and debit cards, Apple Pay, Google Pay and PayPal. All payments are processed securely by our payment providers; we never see or store your card details.
If none of these work for you, write to us and we will try to find a solution.
Import VAT, customs duty and handling fees
If you are in the European Union or the United States, import VAT is included in the price you pay at checkout.
Small customs fees may apply on arrival in some countries.
If you are elsewhere, import duties and taxes may apply depending on the rules of your country. These charges are set by your national authorities, are not paid to us, and we cannot calculate or refund them.
If none of these work for you, write to us and we will try to find a solution.
Import VAT, customs duty and handling fees
If you are in the European Union or the United States, import VAT is included in the price you pay at checkout.
Small customs fees may apply on arrival in some countries.
If you are elsewhere, import duties and taxes may apply depending on the rules of your country. These charges are set by your national authorities, are not paid to us, and we cannot calculate or refund them.
return
If you are a consumer in the European Union, you have 14 days to change your mind. Full details, including how silver jewellery is assessed on return, are in our Return Policy.
Sizing problems are usually easier to solve than returns — write to us first and we will see whether the piece can be resized.
Sizing problems are usually easier to solve than returns — write to us first and we will see whether the piece can be resized.
Questions about an order: order@elanic.gallery